Kind Crumbs ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.kindcrumbs.com.au, purchase our products, or interact with our business online or in person.

1. About Us

Kind Crumbs is an Australian business based in Nundah, Queensland, specialising in gluten-free baking mixes, flour blends, baked goods, and related products.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: hello@kindcrumbs.com.au

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Company name (for wholesale customers)

• Order history

• Information you provide through enquiries or contact forms

• Reviews, testimonials, or photographs that you choose to share with us (with your permission)

You may browse our website without providing personal information. When making a purchase, only the information necessary to process your order is collected.

3. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers such as Stripe, PayPal, and other supported payment platforms.

Kind Crumbs does not have access to your complete payment card details.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Deliver products to you

• Process payments

• Communicate regarding your orders

• Respond to enquiries and customer support requests

• Manage wholesale accounts

• Improve our products, services, and website

• Send marketing communications where you have chosen to receive them

• Comply with legal and regulatory obligations

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart contents

• Save website preferences

• Improve website functionality

• Measure website performance

• Better understand how visitors use our website

Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Website Analytics

We may use standard website analytics tools to understand how visitors use our website. These tools help us improve website performance and customer experience.

Information collected through analytics is generally aggregated and does not personally identify you.

7. Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may send you updates about new products, recipes, special offers, and events.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

8. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

• Payment service providers

• Shipping and delivery providers

• Website hosting providers

• Technology and service providers who support our business

• Professional advisers where required

• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

9. Customer Reviews and Photographs

We may publish customer reviews, testimonials, or photographs only with the customer's permission.

If you would like a review or image removed, please contact us and we will respond promptly.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we work to keep your information secure, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our products and services

• Meet legal, taxation, and accounting requirements

• Resolve disputes

• Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. Your Rights

Subject to Australian law, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications

To make a request, please contact us at hello@kindcrumbs.com.au.

13. Children's Privacy

Our website is not specifically directed toward children, although our products may be enjoyed by people of all ages.

Where required, children should use our website under the supervision of a parent or guardian.

14. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or our services.

The updated version will be published on this page with a revised Effective Date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Kind Crumbs

Nundah, Queensland, Australia

Email: hello@kindcrumbs.com.au

Website: www.kindcrumbs.com.au

Privacy Policy

Effective July 2026